Agreement means the agreement between the parties to which this schedule is appended
Customer includes its subsidiaries/ affiliates entities
Customer Help Desk means the internal support desk established by the Customer qualified to support the Services within the Customer’s operations
Business Day means a Day on which the Customer is open for business at a office location using the Service
Day means a calendar day
Maintenance and Support Services means the maintenance and support services to be provided by SCW as described in this Schedule
Minimum Service Level means the minimum Service Levels to be achieved by SCW as set out in this Schedule
Response Times means the time period commencing with notification from the Customer of an incident and ends with the initial response from SCW
Resolution Time means the time period commencing with notification being received from the Customer and ending with a response or deemed response from the Customer Help Desk that an item has been resolved
Service means the online security learning service to be provided by SCW to the Customer
Service Credits means the applicable service credits as described in 2(f) of the Service Levels
Service Hours means, in respect of each week of the Term, the period from the start of the first business day in the first location from which Customer accesses the Services to the end of the last Business day in the relevant week in the last location from which Customer accesses the Services
Service Levels means the performance levels to which the Services shall be provided as set out in this Schedule
Service Period means each calendar month that Customer receives the Services
Service Up Time Percentage means the total number of minutes in a calendar month minus the number of minutes of downtime suffered in a calendar month, divided by the total number of minutes in a calendar month minus scheduled downtime
System Response Time means the time required for the Service to respond to an input as set
Term means the term for which the Customer has subscribed to the Service
Up Time has the meaning set out in 2(e)(iii) of the Service Levels
SUPPORT SERVICES & RESPONSIBILITIES
CLOSURE OF INCIDENTS
GENERAL DESCRIPTION OF SERVICE LEVELS
UPTIME AND PERFORMANCE SERVICE LEVELS
SERVICE LEVEL EXCLUSIONS
a. ENGLAND AND WALES
Secure Code Warrior Limited
Company Number 08559432
4 Ironstone Way
Brixworth, Northampton. NNG 9UD
b. NEW SOUTH WALES
Secure Code Warrior Pty Limited
ABN 97 608 498 639
c/o Vital Addition
5, 120 Sussex Street
Sydney. NSW 2000
Secure Code Warrior BVBA
Baron Ruzettelaan 5
bus 3 8310 Brugge
Security Code Warrior Inc
265 Franklin Street, Suite 1702
Boston MA 02110
Borgatun 24, 105,
* Only required for Trial Users
Whilst you have access to our platform, and thereafter for a period of 12 months, unless otherwise agreed.
We will retain this information for a period of 24 months from the date of our last contact with you unless, where you are entitled, request that we delete this information.
We will retain this information for the duration of the Competition, and for a period of 12 months from the date of our last contact with you unless, where you are entitled, request that we delete this information
We will retain this data for up to 7 years from our last contact with you, unless you request that we delete the data beforehand.
For unsuccessful we will retain this data for a period of twelve (12) months so that we may contact you regarding any future opportunities, unless you request that we delete the data beforehand.
¹ When you communicate with us through our websites:
We use Drift as one of our chatbots to allow customers to interact with us through our websites. Drift will only use the IP address for data enrichment, i.e. to determine if it is associated with a business to provide Secure Code Warrior with information such the industry and # of employees of the business.
We use Cookiebot to manage all cookies across our websites. Cookiebot allows Secure Code Warrior to:
³ Information is collected after consent is given
We will retain this data for a period of 12 months from the date of our last contact with you unless, where you are entitled, request that we delete this information.
1.Necessary to enable us to perform our contract with you:
2. Necessary for the performance of our contract with you where such communication relates specifically to our services, and legitimate interest to be able to handle such queries:
3. For legitimate interest to enable Secure Code Warrior to:
4. For legitimate interests to allow Secure Code Warrior to improve customer services offering:
5. With consent:
1. Necessary for the performance of a contract
2. For legitimate interests to enable Secure Code Warrior to conduct business
3. For legitimate interests to contact those who may benefit from our services
4. With consent
1.For legitimate interests to enable Secure Code Warrior to conduct business
2. For legitimate interests to contact those who may benefit from our services
3. With consent
1. Necessary for the performance of our contract with you, namely for the running of the competition and/ or tournament
2. With consent: to send out marketing materials
1. For legitimate interests to enable Secure Code Warrior for the performance of a contract where the supplier is an individual
2. To send and receive business communications.
3. To administer our relationship with our suppliers.
To enable Secure Code Warrior to recruit employees and assess potential candidates, that is to:
For legitimate interest to enable Secure Code Warrior to,
Secure Code Warrior (SCW) works with certain service providers (both locally and abroad) to run our business operations and to ensure that we can provide our contracted services to you. These service providers might (depending on the terms of their contracts with us) process your data:
Here is a full list of Secure Code Warrior’s service providers - our service providers are sometimes also referred to as Subprocessors on our website and/ or in any associated policies and terms and conditions.