Customer Success

Your dedicated partner for success

Our dedicated Customer Success team partners with your organization to build a culture of security and roll out a successful secure coding learning program.

We’re here to help you reach your secure coding goals

Our global Customer Success team provides best practice advice and guidance to help customers achieve their desired business outcomes and ship quality code faster.  We do this by developing joint success plans and by creating tailored programs which target key weaknesses.
who we are

Your Customer Success team

Trusted advisors

We provide you with best practice advice and guidance so you can roll out an optimal software security learning program across your organization. Your team can reach out to your assigned Customer Success Manager at any time.

Strategic partners

Our goal is to ensure that you achieve your positive business outcomes by building a strategic partnership with you and your organization. We become an extension of your team to ensure your learning program is a success.  We can also help connect you with other customers to learn from their experiences.

Operational experts

We’ll help you get set-up with Secure Code Warrior and ensure your implementation plans align with your organizational goals. We’ll be there every step of the way, providing relevant metrics and program insights to keep you informed about your progress towards building a culture of security.

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Our Approach

How we work

Onboard seamlessly

Successful security programs have a seamless start. Your assigned Customer Success Manager works with you and your team to establish an onboarding strategy to engage your key stakeholders and get developers onboarded and engaged quickly.

Build Awareness

With varying levels of security awareness amongst your developers it’s important that your teams understand what secure coding is, and why it’s important. Kick-off your cybersecurity program with a fun, competitive team Tournament that raises awareness across your teams. Tournaments not only drive awareness but also help to identify strengths and weaknesses across your development team. They're also great at identifying potential security champions.

Certification program

Structured programs encourage and motivate positive outcomes. Build a certification program to act as a learning path for skills development and contributions to helping others. Certifications can then be used as a prerequisite for promotions and opportunities to work on critical development projects.

Establish Baseline

Be confident in what secure coding should look like. As part of your security program we’ll help you to determine the minimum competency in security coding skills for your existing teams and new hires, so you can continuously assess and protect your business. Next, your CSM will help you to build a certification program to act as a learning path for skills development and contributions to helping others. Certifications can then be used as a prerequisite for promotions and opportunities to work on critical development projects.

Explore our Help Center

Visit our extensive Help Center with access to informative videos, handy how-to guides and templates for communication and reporting - everything you need to roll out a comprehensive secure coding program for your teams.

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